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Conference and Award “Quality of Service and Consumer Rights” (November 7, 2022)

The event was marked by a discussion of the main trends in retail, the consumer market and design. Experts from leading companies gathered at one site, including FABERLIC, SDEK International Logistics Company, BINOCCHIO Optics for Children and Teenagers, BINOOPTICS retail chain, Nutribullet Brand, Krasnaya Polyana Gambling Zone, VseInstrumenty.Ru, SberMarketing, Liga Stavok BC for discussion of the most pressing issues.

High quality service, the desire to satisfy the needs of each client and an individual approach are the hallmarks of a successful company and one of the main objectives of LG Electronics. “The program “Management of the schedule of on-site customer requests” – the first program implemented in the Russian electronic service industry – has optimized the organization of home repairs by modifying internal processes. Thanks to these conveniences, customers are increasingly turning to us. This attitude builds loyalty”, – Sergey Sokolan, Director of Service Department of LG Electronics.

The growth in customer demand is due to the quality of service. “Within the framework of the Children’s Law program, our specialists specifically accompany families with seriously ill children on legal, medical, social and other issues related to maintaining the health of the child. is engaged in protecting the health of its client on a wide range of issues of quality and accessibility of medical care – from prevention to treatment and subsequent rehabilitation. Andrey Ryzhakov, General Director of AlfaStrakhovanie-OMS LLC, commented.

The winners of the Quality of Service and Consumer Rights Award were: SDEK International Logistics Company, CROCUS FITNESS fitness club chain, LG Electronics, Vseinstrumenty.Ru, Inforce, Divan BOSS, Mnogo Mebeli, MOSKVARIUM, RAINBOW SMILE retail chain, AlfaStrakhovanie – OMS, Cantata, BOOKMAKING COMPANY “LIGA STAVOK”, gambling zone “Krasnaya Polyana”, Mixit, LLC “Beauty Innovations”, brand LIFECODE, Dry Cleaner BIANCA, PJSC Bank “FC Otkritie”, LLC IC “Sberbank Insurance”, VSK Insurance House, JSC “SOGAZ” , Optics for children and adolescents BINOCCHIO, BINOOPTICS chain of stores, Nutribullet brand, directorate of railway stations – a branch of Russian Railways, DA! XFIT Point, G-Drive brand, private label products in cafes and shops of the Gazpromneft gas station network, Loyalty program “on our way” of the Gazpromneft gas station network, Kitchen Yard company, IDF Eurasia, First profession Orthopedic salon chain ORTEKA, Sovcombank PJSC, EUS Group of Companies, S.S.S.R. family fitness club chain, Bridge Resort sanatorium complex, Nefis Cosmetics JSC, Orlovsky Park Hotel, LLC SK Ingosstrakh-life FASOL franchise program METRO, Finam JSC, CROCUS FITNESS SIRIUS family club, ALLES self-service car washes, Baikal-Service TK LLC, Yulia Kuznetsova International Online Investment University, Moscow postamat project, coordinated Moscow Innovation Agency, SETTLEMENT SOLUTIONS JSC.

The awards were given to the winners of the DIGITAL RETAIL & SERVICES Award, which is held as part of the Quality of Service and Consumer Rights Award. The purpose of the event is to highlight the best projects in the digital environment. The winners are: PJSC Bank FC Otkritie, International Logistics Company CDEK, Pyaterochka retail chain.

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